) into any HTML block on your website. The widget automatically resizes its height so buyers never leave your site. 2) Popup Button: paste the button code to open a slide-over modal when visitors click your own button. 3) Plain Iframe: for visual builders like Wix and Squarespace that block script tags."}},{"@type":"Question","name":"How do I create promo codes for influencers and auto-apply discounts via link?","acceptedAnswer":{"@type":"Answer","text":"Open your event in Dashboard → \"Growth & Embed\" tab → tap \"Create Promoter Link\". Enter your code (e.g. RIYA20 or EARLY100), choose percentage (% off) or flat (₹ off), and set optional usage limits or expiry dates. Once saved, click \"Copy Link\" or tap \"WhatsApp\" to send a pre-filled link to your influencer. When followers click this link from Instagram or WhatsApp, the discount is automatically applied at checkout with zero typing."}},{"@type":"Question","name":"How does ad tracking (Meta Pixel / Google Analytics) work when Yano is embedded on my website?","acceptedAnswer":{"@type":"Answer","text":"When you embed Yano using embed.js on your own domain (e.g. myclub.com), any completed ticket purchase automatically fires a \"Purchase\" event directly into your website's Meta Pixel (window.fbq) and Google Analytics (window.gtag) with the exact order value and transaction ID. This allows you to track return on ad spend (ROAS) directly in Meta Ads Manager without complex server setups."}},{"@type":"Question","name":"How do I create my first event on Yano?","acceptedAnswer":{"@type":"Answer","text":"Sign up free at yano.club/login (you get free ticket credits, no card). Click \"New event\", add title, venue, date, poster and ticket types (₹0 = free RSVP), then Publish. You get a mobile-first booking link to share on Instagram and WhatsApp. Total time: under 5 minutes."}},{"@type":"Question","name":"How do I connect Razorpay to Yano?","acceptedAnswer":{"@type":"Answer","text":"Dashboard → Settings → Your payment gateway → choose Razorpay → paste your Key ID and Key Secret from Razorpay Dashboard → Account & Settings → API Keys. Yano verifies them instantly. Buyer money then settles directly to your bank on Razorpay's normal cycle — Yano never holds it."}},{"@type":"Question","name":"How do I connect Cashfree to Yano?","acceptedAnswer":{"@type":"Answer","text":"Dashboard → Settings → Your payment gateway → choose Cashfree → paste your Client ID and Client Secret from Cashfree Dashboard → Developers → API Keys (pick Production or Sandbox). Money settles directly to your account."}},{"@type":"Question","name":"How does gate scanning work on event day?","acceptedAnswer":{"@type":"Answer","text":"Share yano.club/scan and your 6-character gate code (shown on your event's manage page) with volunteers. They open it in any phone browser — no app, no account — and scan tickets with the camera. Each QR admits one person exactly once; a second scan shows ALREADY USED with the earlier entry time. A live count shows entries versus tickets sold."}},{"@type":"Question","name":"What if an attendee loses their ticket at the gate?","acceptedAnswer":{"@type":"Answer","text":"Gate staff tap \"Lost QR? Find by phone\" in the scanner, enter the buyer's mobile number, and check them in directly. Buyers can also recover all their tickets anytime at yano.club/my-tickets."}},{"@type":"Question","name":"How do approval-based (curated) events work?","acceptedAnswer":{"@type":"Answer","text":"When creating the event, enable \"Guest approval\" and add questions — Instagram handle, age, gender, or custom ones. People request a spot instead of paying immediately. You review requests live in your dashboard (Instagram handles are clickable), approve or decline, and only approved people receive the payment link. Ideal for house parties, women-only meetups and curated club nights."}},{"@type":"Question","name":"How much does Yano cost?","acceptedAnswer":{"@type":"Answer","text":"No commission, no monthly fee, no buyer-side fee from Yano. You pre-buy credits; 1 credit = 1 issued PAID ticket (roughly ₹7–10 per ticket depending on volume — live rates at yano.club/#pricing). Free/RSVP tickets use no credits at all. New organizers get free credits at signup."}},{"@type":"Question","name":"Do free events really cost nothing?","acceptedAnswer":{"@type":"Answer","text":"Yes. Free (RSVP) tickets consume zero credits and still include the signed QR, gate scanning, attendee list and bio-link page."}},{"@type":"Question","name":"Where does the ticket money go, and when?","acceptedAnswer":{"@type":"Answer","text":"Straight from the buyer to YOUR own Razorpay or Cashfree account at the moment of payment, settling to your bank on the gateway's standard cycle. Yano is software only — it never receives, holds or routes your ticket money, so there is no \"payout\" to wait for."}},{"@type":"Question","name":"How do refunds work?","acceptedAnswer":{"@type":"Answer","text":"Since the money is already in your gateway account, you refund from your own Razorpay/Cashfree dashboard in one click. Yano credits for unused purchases are refundable within 30 days (see yano.club/refund-policy)."}},{"@type":"Question","name":"Can buyers pay with UPI?","acceptedAnswer":{"@type":"Answer","text":"Yes — UPI, cards, netbanking and wallets, whatever your Razorpay/Cashfree account has enabled. The checkout opens in the same page, works inside Instagram's in-app browser."}},{"@type":"Question","name":"How do buyers get their ticket?","acceptedAnswer":{"@type":"Answer","text":"Instantly on-screen after payment, as a permanent link, optionally by email, and always recoverable by phone number at yano.club/my-tickets. Buyers commonly screenshot the QR — safe, because each QR works only once at the gate."}},{"@type":"Question","name":"A buyer paid but didn't get a ticket — what now?","acceptedAnswer":{"@type":"Answer","text":"Tell them to open yano.club/my-tickets and enter their phone number. Yano automatically checks the payment with the gateway and issues any pending ticket. Genuinely failed payments are auto-refunded by the bank in 5–7 working days."}},{"@type":"Question","name":"Can I share one link for all my events?","acceptedAnswer":{"@type":"Answer","text":"Yes — your public page yano.club/o/your-handle lists every upcoming event. Put it in your Instagram bio; set your handle in Settings."}},{"@type":"Question","name":"Can I manage Yano from ChatGPT or Claude?","acceptedAnswer":{"@type":"Answer","text":"Yes. Yano has a native MCP connector: copy your personal connector URL from Settings → AI connector, add it in your AI app, then just chat — \"create my Friday show, ₹199, 100 tickets\", \"create coupon TANMAY20 for 20% off\", \"how many sold?\". Setup guide: yano.club/ai."}},{"@type":"Question","name":"Is Yano an alternative to BookMyShow for small events?","acceptedAnswer":{"@type":"Answer","text":"For independent organizers selling to their own audience — yes, that's exactly what it's built for: zero commission, instant money, self-serve, no listing approval. For marquee shows needing citywide discovery, marketplaces still make sense. Full comparison: yano.club/alternatives."}},{"@type":"Question","name":"What do I need before selling paid tickets?","acceptedAnswer":{"@type":"Answer","text":"Just a Razorpay or Cashfree account (free to create; the gateway's ~2% processing charge applies and is paid to them). For free events you need nothing — not even a gateway."}},{"@type":"Question","name":"Who runs Yano and how do I get support?","acceptedAnswer":{"@type":"Answer","text":"Yano is operated by an independent founder in India. Support is on WhatsApp and email via yano.club/contact — a real human replies, and event-day issues get priority."}}]},{"@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://yano.club"},{"@type":"ListItem","position":2,"name":"Help & Guides","item":"https://yano.club/help"}]}]}

Help & Guides

Everything organizers ask about Yano, answered plainly. Can't find it? Contact us.