Privacy Policy

1. Information We Collect

At Yano (operated by YANO PRIVATE LIMITED), we collect information that you directly provide to us when you register for an account, buy a ticket, or contact support. This includes:

• Identity Data: First name, last name, date of birth, and gender.
• Contact Data: Email address, phone number, and social media handles (e.g., Instagram Handle).
• Transaction Data: Details about payments to and from you and other details of tickets or services you have purchased from us (we do not store your full card details, these are handled by our payment gateway).

2. How We Use Your Data

We use your data strictly to provide the platform's services, including:

• Facilitating the transaction and transfer of tickets.
• Providing organizers with the attendee manifests required strictly for managing event entry and safety.
• Sending you transactional emails, tickets, and platform updates.
• Preventing fraud and ensuring platform security.

3. Data Sharing with Organizers

When you request to join or purchase a ticket for an event, you are explicitly consenting to share your Identity and Contact Data (including custom question answers) with the specific Organizer of that event.Organizers require this information to manage guest lists, verify identity at the door, and communicate event-specific updates.

Organizers are bound by our terms to use this data solely for the purpose of managing the specific event you booked and are prohibited from selling your data.

4. Cookies and Tracking

We use essential cookies to maintain your login session. We also use analytics tools (like PostHog) to understand how users interact with our platform to improve our UX. We prioritize privacy and explicitly configure our analytics to disable session recordings and aggressive tracking where possible.

5. Your Rights

You have the right to request access to the personal data we hold about you, to request corrections, and to request the deletion of your account and associated data. To exercise these rights, please contact us at our official support email.

6. Contact Information

If you have any questions about this Privacy Policy, please contact us at support@yano.club.