Questions & answers

Yano (yano.club) is ticketing software for events in India. You make a booking page for your event, guests pay you directly, every guest gets a pass with a QR code, and you check people in at the door with any phone.

Anything where people book a spot and show a pass at the entry: house parties and pool parties, club nights, run clubs, games nights and strangers’ meetups, singles mixers and blind dates, trips and getaways with strangers, workshops, paint and dance classes, garba and dandiya nights, comedy and open mics, coaching batches, bus yatras and treks, satsangs, college fests and festivals. Free and paid both work.

Because it fits how you already work: one link in your bio (yano.club/o/you) shows every upcoming session; people book in the Instagram browser without an app; money goes straight to your UPI or your own Razorpay; you can ask questions and approve who joins, keep male and female numbers balanced, hide a home address until approval, and check people in with your phone. No commission.

Yes, on Android: search “Yano” on Google Play (play.google.com/store/apps/details?id=club.yano.app). Organisers can create events, approve guests, see payments and scan passes at the door from it; guests can keep their passes in one place. You never need it: everything also works in any phone browser at yano.club, and guests and door staff need no app. There is no iPhone app yet.

No. You can take payments on your personal UPI ID. If you have your own Razorpay or Cashfree account you can connect it instead, but it isn’t required.

No. Yano never takes a percentage of your ticket money and never holds it. Guests pay you directly.

Through prepaid credits. Each paid pass uses 1 credit. Free passes use none. Credits cost ₹10 each in small packs and as little as ₹6 in the biggest pack.

Free events cost ₹0. For paid events: 1 credit per paid pass, which is ₹6–₹10 depending on the pack you buy. New organisers get 50 free credits. There is no monthly fee, setup fee or commission. If you connect your own gateway, the gateway charges its own processing fee directly to you.

Yes. Free passes never use credits, so a free event costs nothing, however many guests you have.

No. They book in their phone browser and get their pass by email and on a link they can always reopen. They can also save the pass as an image.

No. Everything works in the browser on your phone or laptop, including the door scanner.

Straight from the guest to you — into your UPI account, or into your own Razorpay or Cashfree account. Yano never touches, holds or pools ticket money.

Marketplaces usually take a percentage of every ticket and pay you out later. With Yano the money goes to you directly, you pay a small fixed credit per paid pass, and your guests and their details stay yours.

Yes, and guests still pay your own UPI ID. What changes: each booking shows you the guest’s name and the exact amount to look for in your UPI app; guests can send their payment screenshot to your WhatsApp in one tap, with their name and amount already written; right after booking they get an email with a link to check whether you’ve approved them; bookings stop when you’re sold out; and approved guests get a QR pass that your team scans at the door with a phone. If you only need a free sign-up list with no door check, a Google Form is fine.

For free events, yes: free passes never use credits, however many guests you have. Paid passes use 1 credit each (₹6–₹10), and new organisers get 50 free credits. No commission, no monthly fee.

Open Approvals. Each guest shows their name and the amount they should have paid. Look for that name and amount in your UPI app (GPay, PhonePe, Paytm…) and tap Approve; their pass is emailed. If someone paid from another person’s UPI, the name won’t match — they can send you their screenshot on WhatsApp from their booking page, or message them before you decline. You can download the whole guest list as a CSV for Google Sheets or Excel from the Guests tab.

Sign up, tap Create event, and fill in the name, date, place and tickets. It takes a few minutes. You can save it as a draft and publish when ready, and edit it later.

Enter your email on yano.club/login and type the code we email you. No password needed. New organisers also add their name and WhatsApp number (and, if they like, their Instagram). If you signed in with Google before, use the same Gmail address — you land in the same account with all your events.

Every organiser gets a page at yano.club/o/yourname with all your upcoming events, your cover photo, your Instagram and a WhatsApp button. Put it in your Instagram bio: followers tap it and book right inside Instagram, without downloading anything. Copy it from your dashboard; add a cover photo and your Instagram in Settings.

Yes. Add as many ticket types as you like — for example Early bird, Couple, VIP — each with its own price, quantity and per-order limit. Free (₹0) ticket types are allowed too.

Yes. Turn on multiple days and list them. You can sell passes for one day, for guests to choose a day, or for all days. The door scanner lets each pass in only on its day, and all-days passes once per day.

Yes. Add your own questions (for example Instagram handle, company, T-shirt size) and mark any as required. Answers appear in your dashboard and in the download.

Yes. Turn on approval. Guests send a request with their answers — nothing is charged. You approve or decline; approved guests get a link to pay (by UPI or online), then their pass. Declined guests never pay.

Yes. With a secret location, the public page shows only the area. The exact address and map pin appear on passes, which only confirmed guests have. Secret-location events are not listed on Find events.

Yes. Add pickup points (for bus trips, treks and yatras). Guests pick one while booking; it is on their pass, and your door staff can see who is still to come at each stop.

Yes. Set a balance for a ticket type. Guests pay the advance online; at the entry the scanner shows the amount to collect and records it with one tap.

Yes, if you want. Create male and female ticket types and set a limit (for example 2). When one side gets that far ahead, it pauses until the other catches up, then reopens by itself.

Yes. Set a minimum number of guests. People reserve without paying. When the minimum is reached, the event is confirmed and everyone who reserved with an email is sent a link to pay. If it’s never reached, nobody has paid, so there’s nothing to refund.

Yes. Create promo codes with a percentage or flat discount and a usage limit.

Yes. You can edit details at any time. To pause booking, change the date or cancel, open the event in your dashboard and tap Manage — it’s the first thing there. Changing the date or cancelling or cancelling can email everyone who booked or asked to join — Yano shows you exactly how many before anything is sent, and never emails people whose payment didn’t go through.

Yes. Your organiser page (yano.club/o/your-name) lists your upcoming events. You can add a cover picture in Settings.

Yes. Each event has a two-line snippet (in the event’s Manage tab) that shows a booking box or a “Book tickets” button on your site.

Only if you choose to list it. When you publish, Yano asks who can find your event: choose “Everyone — show it on Yano” for real events open to everyone, or “Only people with my link” for tests and private events. You can change it any time in your event’s Manage tab. Listed events can also be picked up by search engines, but Yano can’t promise where they appear. Secret-location events and events that ended more than 12 hours ago are never listed. Anyone with your link can always book.

Open the event in your dashboard, tap Manage, then Cancel event. If nobody has booked or asked to join, cancelling it is silent — nobody is emailed. You don’t need a new account to start again. You can also pause booking, or keep it off Yano’s Find page. When you cancel, Yano shows exactly how many people will be emailed before anything is sent.

Guests fill in their details, then see your UPI ID and pay it from any UPI app. They tap to say they’ve paid (and can send a screenshot on WhatsApp). You check the money arrived and confirm in your dashboard; the guest gets their pass right away.

Connect your account in Settings. Guests pay by card, UPI or netbanking in the gateway’s window, and their pass is issued automatically as soon as the payment is confirmed. The gateway charges you its usual fee.

Yes — Yano confirms the payment and issues the pass even when your payment account adds its own charges on top of the ticket price. Those charges are between you and your payment provider: you’re responsible for telling guests about them and for any refunds of them. Yano doesn’t set, add or receive them.

Razorpay approves every new account after checking your KYC — usually 1–2 working days. Until then it refuses payments, so Yano doesn’t offer card payment to your guests: they pay you by UPI instead (add your UPI ID in Settings). Yano checks with Razorpay every 30 minutes and emails you as soon as card payments are ready. Settings always shows where you stand.

Personal UPI is simplest and has no fees, but you confirm each payment. A gateway confirms payments by itself, which matters for larger events, but you need your own gateway account and it charges its fee.

With UPI, the moment the guest pays — it’s their bank to yours. With a gateway, on that gateway’s normal settlement schedule into your bank.

Yes. Add a backup UPI ID in case the main one has trouble receiving payments.

You do, directly from your UPI or gateway account, because the money was paid to you. Yano doesn’t hold ticket money, so it can’t refund it.

No. Ticket money is paid to you, so taxes on it are between you and your accountant. For credits you buy from Yano, every purchase has a receipt (SAC 998315), and you can add your company name and GSTIN.

One credit is used each time a paid pass is issued. Free passes don’t use credits.

In Credits in your dashboard, in packs of at least 25. The more you buy at once, the less each costs: ₹10 each in small packs, down to ₹6 in the biggest.

No. Unused credits stay for all your future events.

Paid bookings keep working until your balance is 50 credits below zero, so you have time to top up. After that, paid bookings pause until you add credits. Free passes are never affected.

Yes. New organisers get 50 free credits.

In your event’s dashboard: Approvals (for requests and UPI payments to confirm), Guests (everyone with a pass) and Tickets (sales by ticket type).

Yes. Export gives a spreadsheet with each guest’s name, phone, email, ticket type, amount, payment method, answers, day, pickup point, balance status, check-in status and pass link.

Yes. Use Add guest. They get a real pass; add their email and Yano emails it to them. You can also send it on WhatsApp.

Yes. Paste names and mobile numbers from a spreadsheet or register, and everyone gets a pass.

Open them in your guest list and send them their pass link on WhatsApp. They can also find their passes at yano.club/my-tickets with their mobile number and email.

Not by themselves. If you agree to it, add a pass for the new person with Add guest.

Open the scanner (Open door scanner in your event, or yano.club/scan) and tap Start scanning. Point the phone at each guest’s QR code.

In your event, tap Send scanner to staff (or Door staff) and share the link on WhatsApp. It opens on any phone, with no app or account.

They can scan passes, find guests by phone number, and see the guest list with names, phone numbers and pickup points so they can call people who haven’t arrived. They can’t see your sales, payments or settings. Share the link only with people you trust.

Yes. Everyone uses the same scanner link, and the count of people in is shared.

No. Each scan is checked online so a pass can’t be used twice at different gates. On weak signal the scanner shows “Checking…”, retries once by itself, and tells you clearly if it couldn’t check, so you can try again.

Yes. In the scanner, tap Walk-in, choose the ticket and how they paid (cash, spot UPI or free). They get a pass and are checked in. Paid walk-ins use credits like any paid pass.

Yes. USB or Bluetooth scanners that type what they read work with the scanner page open.

Yes. After the event, your dashboard offers a thank-you message you can send, with an optional link to photos.

Guests can report a problem from their pass or booking page. You see it in Guest complaints in your dashboard. While a complaint is open, a note appears on your public page; it goes away when the guest marks it sorted.

Each QR code is signed, so a made-up code is refused. Each pass works once (all-days passes once per day), so a copied screenshot shows as already used — with the name and time, so staff can tell a returning guest from someone else.

Only you and the door staff you share the scanner with. They are never shown publicly.

Email support@yano.club, or use the WhatsApp support link at the bottom of the dashboard.

No. Open the scanner link the organiser sent you in your phone’s browser. If asked, type the 6-character gate code.

Tap Start scanning and allow the camera. Point it at the guest’s QR code. The camera pauses on each read and shows the result full screen; tap Scan next for the next guest.

Green: let them in. Amber: this pass was already checked in — the screen shows when, the name and the last 4 digits of the booking phone. Red: not valid right now (another day, another event, a cancelled pass) or not a Yano pass. Grey: couldn’t check (connection) — try again.

If it’s the same person coming back, let them in. If it’s someone else with a copy, don’t. Ask their name or the last 4 digits of the booking phone to be sure.

Scan each QR. The screen lists everyone in that booking with who is already in. If you see “already checked in” but others are still not in, they probably showed the same QR twice — ask for the next one.

Tap Find by phone and type their mobile number. Their passes appear; check them in from the list. For a dim or cracked screen, ask them to turn the brightness up.

The result opens straight away as “Checking…”. The scanner retries once by itself; if it still can’t check, it says so and you can tap Try again. Trying again is safe — a pass is never let in twice.

Tap Recent to reopen any of the last scans on your phone.

The guest paid an advance online. Take the amount shown in cash or UPI, then tap I received ₹… to record it.

The screen shows red with the pass’s day and today’s day. Don’t let them in; they should come on their day or talk to the organiser.

Tap Walk-in, choose the ticket and how they paid. They get a pass and are checked in.

Yes. The Guest list on the scanner page shows who is still to come (by pickup point, if the event has them), with a call button.

No. Each event is run by its organiser. Yano provides the booking page and passes. The organiser’s name is on the event page, with their other events on their organiser page.

The organiser, directly — to their UPI ID or their own payment gateway. Yano never receives your ticket money.

You are paying the organiser directly, so check that you trust them. Their public page shows their events and any open complaints from other guests.

Some organisers’ payment accounts add their own charges for the buyer, such as a convenience fee. Those charges are set by the organiser and their payment provider — Yano doesn’t add or receive them. Your pass is issued for the full payment. For questions or refunds about those charges, contact the organiser.

No. You book in your browser. Your pass comes by email and on a link you can reopen any time.

Yes. Choose how many passes you need. After booking you can send each friend their own pass on WhatsApp so they can come in separately.

The organiser approves each guest for this event. Send your request; if approved, you’ll be able to pay and get your pass.

The event only happens if enough people join. You reserve now; if it’s confirmed, you’ll get an email with a link to pay.

In your email, on the booking confirmation screen, and at yano.club/my-tickets (with the mobile number and email you booked with). Tap Save to keep it in your photos.

It usually arrives within a few minutes — check Spam and Promotions. You can always open your passes at yano.club/my-tickets with your mobile number and email.

The organiser checks each UPI payment and then confirms it. Your status page shows where it stands. If it takes too long, contact the organiser using the number on the page.

On the confirmation screen or in your email, tap Send next to each pass to share it on WhatsApp.

Ask the organiser. They can issue a pass for someone else if they agree.

Refunds are up to the organiser, because you paid them directly. Contact them using the number on your pass or booking page.

Your pass shows its day. A pass for one day works only on that day; an all-days pass lets you in once each day.

Your pass QR code — on the pass page or the saved image. Turn your screen brightness up.

Not if you saved the pass image to your photos. The door staff’s phone does the checking.

Tell the door staff your mobile number; they can find your booking and check you in.

Tell the staff and the organiser straight away. The staff can see when it was used and the name on it.

Contact the organiser — you paid them directly and they issue refunds. If they don’t respond, use “Tell Yano” on your pass or booking page.

Use “Tell Yano” (Report an issue) on your pass or booking page. Your complaint is recorded, the organiser sees it, and while it’s open a note appears on their public page.

No. The organiser runs the event and holds the ticket money. Yano makes sure you have your pass and can reach the organiser, and records complaints publicly.