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Contact & Support

How to get help depending on whether you are an attendee or an event organizer.

For Ticket Buyers & Attendees

Questions about an event, venue, or refund?

All events on Yano are independently organized. Ticket payments go directly to the organizer's account (via their direct UPI or payment gateway). Yano does not host events or hold ticket money.

Contact Your Event Host: Check your digital ticket pass or confirmation email for the host's direct WhatsApp and phone number.
Find or Recover Your Pass: Look up all your bookings anytime using your mobile number at yano.club/my-tickets.
Report an Issue / Unresponsive Host: If an event was cancelled, changed, or the host is unresponsive regarding your refund, you can submit a verified report directly from your digital pass. This places an active complaint flag on the organizer's public profile to hold them accountable.

Find My Tickets & Host Details →

For Event Organizers

Platform Software & Credit Top-ups

Need help setting up your event, connecting Razorpay/Cashfree, or buying bulk software credits?

Support Email: support@yano.club

Logged-in organizers have access to direct priority support within their Organizer Dashboard. We respond to software inquiries promptly during IST business hours.

About Yano

Yano is a pure software-as-a-service ticketing and gate infrastructure platform for event organizers in India. Organizers create event pages, sell tickets through their own payment gateway or personal UPI (money settles directly to the organizer's bank — Yano never receives, holds, or routes ticket money), and validate entry with single-use QR codes scanned from any phone browser.

Yano charges organizers a flat per-ticket software fee via prepaid credits. Free events are free to run. Full pricing is published on our homepage.

Operated by Yano Platform, India.