Last updated: 1 October 2026
This Refund & Cancellation Policy governs the software services provided by Yano Platform, India ("Yano", "we", "us") at yano.club.
Ticket payments are made directly from the buyer to the event Organizer's personal UPI or merchant payment gateway account. Yano operates solely as a software technology platform and does not hold, escrow, or route event ticket funds.
Organizer Refund Policy: Ticket cancellations and refunds are determined and issued directly by the individual Event Organizer.
Charges added by the Organizer's payment gateway: Some Organizers' payment gateway accounts add their own charges to a buyer's payment (for example a convenience fee), so the amount in the payment window can be higher than the ticket price. These charges are set by the Organizer and their payment gateway. Yano does not set, add or receive them; questions and refunds about them are handled by the Organizer.
Event Cancellation or Rescheduling: If an event is cancelled or rescheduled by the Organizer, the Organizer is solely responsible for initiating refunds to buyers through their payment gateway or UPI. Buyers may contact the Organizer directly using the contact details provided on the event pass, or contact Yano Support to obtain the Organizer's registered contact information.
Failed or Deducted Transactions: If money was debited from your bank/card but no ticket was issued, visit Find My Tickets with your mobile number to automatically retrieve your pass. If the transaction genuinely failed, the amount is automatically reversed by your bank or payment gateway within 5–7 business days.
Credits represent prepaid digital software utility fees purchased by event organizers to issue tickets on Yano.
Non-Refundable Policy: All credit purchases made by event organizers are strictly non-refundable once the transaction is completed.
Lifetime Validity & Zero Expiry: Purchased credits never expire. They remain securely in your organizer account with lifetime validity and can be utilized across any number of current or future events at any time.
Promotional & Bonus Credits: Promotional signup credits have no monetary cash value and cannot be transferred, exchanged, or redeemed for cash.
If you experienced an accidental duplicate payment or billing discrepancy while topping up credits, please email support@yano.club with your transaction details within 48 hours. Verified duplicate transactions will be investigated and rectified promptly.